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Customer Service Skills for Success


Free Shipping Included! Customer Service Skills for Success by McGraw Hill at Translate This Website. Hurry! Limited time offer. Offer valid only while supplies last. Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in


Product Description

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Additional Information

Manufacturer:McGraw Hill
Publisher:McGraw Hill
Studio:McGraw Hill
EAN:9780073545448
Item Weight:1.25 pounds
Item Size:0.5 x 9.9 x 9.9 inches
Package Weight:1.25 pounds
Package Size:8 x 0.4 x 0.4 inches

Customer Service Skills for Success by McGraw Hill

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Customer Service Skills for Success

Brand: McGraw Hill
4.5 out of 5 stars with 51 reviews
Condition: New
Lead Time: 1 - 2 Business Days
Availability: In Stock
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