Product Description & Reviews
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving
Features & Highlights
|Item Weight:||0.53 pounds|
|Item Size:||0.64 x 7.73 x 7.73 inches|
|Package Weight:||0.55 pounds|
|Package Size:||5.5 x 1 x 1 inches|
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By PennWell Corp.
mpn: AF0056, ean: 9780878145973, isbn: 0878145974,