So often, saying (or not saying) the right word can transform a situation, and this empowering resource aims to give speakers the life-changing secrets of effective communication. Drawing from his experiences training more than 100,000 managers, Dave Durand offers specific, detailed suggestions for what to say in a variety of everyday situations, as well as surprising information about the hidden meanings that makes some key words so powerful in conversations. Using simple, proven techniques, this resource covers important subjects such as building trust, inspiring others, correcting behaviors, raising standards, holding someone accountable, making first impressions, apologizing, encouraging open communication, reporting bad news, and making a point amidst adversity.
|Manufacturer:||The Crossroad Publishing Company|
|Brand:||Crossroad Publishing Company|
|Publisher:||The Crossroad Publishing Company|
|Studio:||The Crossroad Publishing Company|
|Item Weight:||0.3 pounds|
|Item Size:||0.4 x 7.5 x 7.5 inches|
|Package Weight:||0.35 pounds|
|Package Size:||5.3 x 0.4 x 0.4 inches|
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By Gower Pub Co
ean: 9780566084317, isbn: 0566084317,
Our body language and our ability to read the non-verbal signals of those around us develop unconsciously from birth. Non-verbal signals are evidence both of the meaning behind the messages we may be trying to communicate verbally and of our state of...